Displaying items by tag: Customer Survey

Our annual customer survey was recently conducted, and we sincerely thank the people who took the time to give us feedback. Your answers are critical to how we re-shape our business services going forwards.

WearCheck sales developer Kay Meyrick extends her gratitude to customers for the positive feedback. These are some of the replies from our valued customers:

‘It has been 11 years now using WearCheck, so far [this] has done wonders for our company’

‘Overall, WearCheck provides an excellent service.’

’Keep up the good work.’

‘WearCheck helps us to be on top of premature failures and prevent unnecessary expenses.’

‘I would only like to thank WearCheck for their assistance.’

‘Very professional.’

‘I always encourage my friends to use WearCheck for condition monitoring.’

‘WearCheck has been a major factor in my passion to do my own maintenance on my vehicles.’

Lucky winner! Wendy Bester of Universal Equipment had her name drawn out of the hat to win the lucky draw prize for customers who completed WearCheck’s customer survey 2018. Here, Wendy accepts her cash prize in PE from Leon Marshall, WearCheck’s Eastern Cape representative.

Every year, we invite you, our customers, to take two minutes (literally, 2 minutes!) of your time to suggest ways in which we can improve our service to you.

Your input and feedback helps us make important changes. And here’s a bonus - you’ll be entered into a lucky draw to win a Samsung tablet worth R4900!

At WearCheck we constantly strive to add extra value to our services, and we really do take your suggestions seriously.

Please give us your input. We have made it as quick and easy as possible for you – simply click here to enter ONLINE, or click here to PRINT the survey.

Go on, rate us now and stand a chance to win with WearCheck!

View terms & conditions here

Based on WearCheck's annual interaction with customers regarding many aspects of service, the company alters the way things are done to improve customer service, and implements new suggestions made by customers.

'A hearty thank you to all customers who took the time to give us feedback, we are happy to receive both compliments and constructive criticism as a means to offer the best possible service to our customers', says WearCheck sales developer Kay Meyrick.

Survey respondents had these kind things to say, for which we are grateful:

• We are very satisfied with the levels of service received
• Carry on with good service
• For the last 12 years I have had no complaints from my own customers.
• They are very happy with the way we do our reports and lube analysis reports
• Excellent service from staff
• Excellent technical support and advice given by Leon Marshall
• Keep up the good work
• Very happy with the service received
• I am thankful for the service of WearCheck
• Happy and entirely satisfied
• Very good and helpful

To thank WearCheck customers for taking the time to respond to the annual survey, a prize is randomly awarded to one lucky respondent. The 2016 winner is Alain Garbaccio from De Beers.

2016 WearCheck customer survey lucky draw winner, Alain Garbaccio of De Beers, (right), receives his prize - a Samsung tablet valued at R6000 - from WearCheck Cape Town branch co-ordinator Quintin Ras.

Thank you to all our customers who took the time to complete our recent customer satisfaction survey. Your feedback gives us an idea of what we are doing right and how we can improve, and helps us to address your product and services needs.

We particularly appreciate these words from some of the survey respondents:

• excellent service and an asset to the industry

• very helpful

• always get good feedback

• oil analysis is a good conditioning monitoring tool to use

• excellent service – very happy

• keep up the good work, WearCheck

• very impressive

Each year, as a mark of our gratitude for the time taken to give us your input, one survey respondent’s name is randomly selected to win a prize.

Our 2015 winner is…..  Keith Green of Ernest & Lowe who won a Samsung tablet valued at R6000.

We extend our hearty thanks to all the WearCheck customers who took the time to complete our recent survey. We had a record response rate this year, with nearly 200 completed survey questionnaires being filled in.

For the first time ever, it was possible to complete the questionnaire online – this has proved a popular option amongst our customers and we will be offering this again during our 2015 survey. This will be sent out to customers in August this year.

We sincerely do appreciate your feedback – it is via this forum that we can address any issues you raise and continuously improve our service – creating a win-win situation.

As a token of WearCheck’s gratitude to customers for taking the time to provide us with constructive criticism (as well as compliments!), a respondent’s name is randomly drawn from a hat to win a prize every year.  This year, Fanie Prinsloo of Landrover Constantia Kloof won the lucky draw.

Customer survey 2014 lucky draw winner Fanie Prinsloo of Landrover Constantia Kloof (left) was awarded an Apple Ipad by WearCheck’s Phillip Croucamp.