‘We are grateful to all companies that returned their completed customer services questionnaires. Feedback forms a crucial aspect in the successful development of our business, allowing us to ensure that our products, services and support meet our customers’ requirements,’ says WearCheck sales developer Kay Meyrick.

‘A strong focus on customer satisfaction through active and on-going dialogue is essential to maintain WearCheck’s status as the only condition monitoring company on the African continent to earn ISO 9001, ISO 14001 certification and ISO 17025 accreditation.’

We appreciate these constructive words from some of the survey respondents:

• WearCheck is a well-entrenched part of our maintenance function
• WearCheck assists me in any possible way. I can't thank them enough for the assistance and support
• WearCheck gives me peace of mind that any vehicle owner should strive for.
• I would recommend WearCheck – fast, professional service! Thanks a lot
• A company striving for, and achieving,  excellence
• I am satisfied with the services and delivery, not to mention the friendly and cheerful phone calls from your staff when I have a sample that is critical, just wished more SA companies had the same enthusiasm for their work.

Each year, as a mark of WearCheck’s gratitude for the input from customers, one survey respondent’s name is selected via lucky draw to win a grand prize. This year the winner was Thomas Schubert, technical adviser for Engen.

Customer survey 2012 lucky draw winner Thomas Schubert of Engen (right), collects his prize – a iPad valued at R5000 - from Francis Berner of WearCheck marketing.