Thursday, 25 October 2018 10:20

You talk, we listen...

Our annual customer survey was recently conducted, and we sincerely thank the people who took the time to give us feedback. Your answers are critical to how we re-shape our business services going forwards.

WearCheck sales developer Kay Meyrick extends her gratitude to customers for the positive feedback. These are some of the replies from our valued customers:

‘It has been 11 years now using WearCheck, so far [this] has done wonders for our company’

‘Overall, WearCheck provides an excellent service.’

’Keep up the good work.’

‘WearCheck helps us to be on top of premature failures and prevent unnecessary expenses.’

‘I would only like to thank WearCheck for their assistance.’

‘Very professional.’

‘I always encourage my friends to use WearCheck for condition monitoring.’

‘WearCheck has been a major factor in my passion to do my own maintenance on my vehicles.’

Lucky winner! Wendy Bester of Universal Equipment had her name drawn out of the hat to win the lucky draw prize for customers who completed WearCheck’s customer survey 2018. Here, Wendy accepts her cash prize in PE from Leon Marshall, WearCheck’s Eastern Cape representative.

Published in Blog
Sunday, 17 December 2017 20:24

YOU TALK... WE LISTEN!

Each year, we conduct a survey in which we ask our customers how we can improve, what works, what doesn’t work and so forth. Your feedback is invaluable to us. This shapes the way forward for us - determining the needs of our customers is critical to the direction our business takes in the future.

The 2017 customer survey produced a slew of compliments for WearCheck. Just some of the comments were:

‘Excellent service’

‘For the past 12 years, I have had no complaints . . . very happy [with] the way we do our reports and lube analyses reports’

‘Excellent technical support and advice given by Leon Marshall’

‘Happy and entirely satisfied’

‘Very good and helpful

‘Excellent service from staff’

‘All satisfied’

We have already instituted the suggestions for change and made adjustments to accommodate the constructive criticism. Thank you for your input.

As a token of our appreciation for the time taken to provide us with feedback, we award a prize to one lucky customer whose name is randomly drawn from survey respondents. This time round the lucky winner was Willem Britz of Assmang King Mine.

Lucky draw winner Willem Britz of Assmang King Mine is presented with his prize, a tablet worth R5 000, by WearCheck technical manager Steven Lumley. A prize is awarded annually to customer survey respondents.

Published in Blog