Sunday, 17 December 2017 20:24

YOU TALK... WE LISTEN!

Each year, we conduct a survey in which we ask our customers how we can improve, what works, what doesn’t work and so forth. Your feedback is invaluable to us. This shapes the way forward for us - determining the needs of our customers is critical to the direction our business takes in the future.

The 2017 customer survey produced a slew of compliments for WearCheck. Just some of the comments were:

‘Excellent service’

‘For the past 12 years, I have had no complaints . . . very happy [with] the way we do our reports and lube analyses reports’

‘Excellent technical support and advice given by Leon Marshall’

‘Happy and entirely satisfied’

‘Very good and helpful

‘Excellent service from staff’

‘All satisfied’

We have already instituted the suggestions for change and made adjustments to accommodate the constructive criticism. Thank you for your input.

As a token of our appreciation for the time taken to provide us with feedback, we award a prize to one lucky customer whose name is randomly drawn from survey respondents. This time round the lucky winner was Willem Britz of Assmang King Mine.

Lucky draw winner Willem Britz of Assmang King Mine is presented with his prize, a tablet worth R5 000, by WearCheck technical manager Steven Lumley. A prize is awarded annually to customer survey respondents.

Published in Blog
Sunday, 17 December 2017 19:39

Heart-warming help for youngsters

Every year, WearCheck Pinetown staff members open up their hearts – and their wallets – to bring some Christmas joy into the lives of the company’s long-term charity partner, the kids at St Vincent's orphanage.

St Vincent’s is based near Mariannhill, Durban, and houses over 100 homeless children.

Project co-ordinator Marvin Narainsamy, WearCheck’s foreign operations accountant, decided to do things differently this year.  He outlines the plan, ‘’instead of giving the kids the usual gifts which can be short-lived, we decided to give the orphanage a gift that will entertain the children over a longer period of time.

‘We purchased them a 49" LED TV, a DVD player and a range of DVDs that will appeal to all age groups at the orphanage.

‘The house parents and children were so grateful and happy with this idea, as the orphanage did not have a TV up till now.’

In addition to this wonderful gift, the WearCheck team also provided the children with a delicious lunch, an ice cream treat and some groceries. 

Says Marvin, ‘This would have not been possible without the valuable contributions made by the staff and then WearCheck matching these contributions – what a positive difference we have made in the lives of these deserving youngsters – thank you everybody!’

Published in Blog
Sunday, 17 December 2017 18:56

WearCheck at Windaba

The Windaba Expo in Cape Town never goes by without WearCheck being present at this well-attended annual wind technology event.  Globally, countries are actively engaging alternative power sources than the traditional oil and coal options in a move to harness abundant natural resources and to be more earth-friendly.

The theme for this year’s Windaba conference was asset management which focused on optimising wind turbine life cycle through the use of remote online monitoring and data analytics.

For this year’s event, WearCheck showcased their specialist reliability solutions and newly expanded transformer services divisions with vibration, thermography and transformer oil analysis just been some of the services on offer as part of WearCheck’s condition monitoring portfolio for South Africa’s burgeoning wind industry.

Through a good condition monitoring programme, wind turbines are kept operating reliably at their peak output, enabling them to generate an uninterrupted power supply.

 Windaba Staff cropped

Standing by to shoot the breeze with Windaba delegates were WearCheck staffers, from left: Phillip Schutte, Steven Lumley, Des Rodel, Ian Gray and Sam Sublal

Published in Blog
Monday, 11 December 2017 13:00

Long Service: 10 year tenure

WearCheck has many valuable assets, but the most valued of all are its members of staff, who dedicate their careers to providing fabulous customer service and world-class laboratory results.

One of the factors that helps develop great team work and excellent performance at work is when people know their jobs and the business well, which in turn comes from long-term commitment to the company.

This year, we celebrate these WearCheck workers who have reached the 10 year milestone of being part of the WearCheck family. Well done and thank you for your dedication.

Admin clerk Anneline Chinsamy has worked at WearCheck Pinetown for 10 years

Reliability solutions technician Hein Coetzer of Richards Bay has worked at WearCheck for 10 years

Stores assistant Victoria Gama has worked at WearCheck Johannesburg for 10 years

Pinetown laboratory manager Meshach Govender has worked at WearCheck for 10 years. Meshach, a qualified chemist, began his career with WearCheck as laboratory technician, and was promoted to laboratory manager four years ago

Junior bookkeeper Preshnie Govender has worked at WearCheck Pinetown for 10 years

Junior laboratory assistant Cowboy Manana has worked at WearCheck Johannesburg for 10 years

Stores assistant / driver Joe Ngcobo has worked at WearCheck Pinetown for 10 years

Pinetown laboratory cleaner Lindiwe Nobuntu has worked at WearCheck for 10 years

Reliability solutions technician Surette Roets of Elisras has worked at WearCheck for 10 years

Published in Blog
Wednesday, 06 December 2017 15:14

Festive Season Operations

As in years past WearCheck is committed to providing service and support during the traditional close down period at the end of the year.

Durban
23rd December - Open , 25th December - Closed, 26th December – Closed, 27th December - Open, 28th December - Open, 29th December - Open, 30th December - Open, 1st January - Closed, 2nd January - Open.

Johannesburg
Our driver will continue to do deliveries and collections where applicable.  Customer support and a sales representative will be available.  Any samples collected or delivered to this office will be sent to Pinetown for analysis. The fuel and transformer analysis laboratories (JHB, Durban and Cape Town) will be available for emergency samples only.

Middelburg
This laboratory will be closed, however there will be customer support available and any samples delivered before 12:00 will be sent to Pinetown for analysis.

All other offices will be closed, therefore should you require any assistance please contact customer support at our Durban and or Johannesburg offices. Samples can be sent to Pinetown via the usual Post Office Speed Services or via your own courier.

We would like to thank you for your support during the course of the year and wish you all the very best during the Festive Season.

Kind regards,

Team WearCheck

Published in Blog
Monday, 04 December 2017 11:31

Lube Tip 4: Oil Quality

An inferior base oil cannot be converted into a premium product simply by the inclusion of an additive. Using a poor-quality oil on a continuing basis and attempting to overcome its poor lubricating qualities with some special additive is illogical. It is better to determine the manufacturer's recommendation as to the minimum API service rating required and then regularly use a blended lubricant of a higher service classification than originally recommended, if an improvement in lubrication is the objective.

From "The Practical Handbook of Machinery Lubrication"

Published in Blog